Privacy Policy

At Urbanrivaaj, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

Last updated: July 2025

Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal identification information — name, email address, phone number, shipping and billing address
Payment information — we do not store card details; all payments are processed securely through our payment partners (Razorpay, PayPal)
Order information — products purchased, order value, delivery address, and order history
Device and browsing information — IP address, browser type, pages visited, and time spent on our site (collected via cookies)

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your customer service inquiries
Send marketing emails and promotional offers (only if you have opted in)
Improve our website, products, and customer experience
Comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Shipping partners — to deliver your order (name, address, phone number)
Payment processors — Razorpay and PayPal process payments securely on our behalf
Shopify — our e-commerce platform that powers our store
Analytics tools — we use anonymized data to understand how customers use our website

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can choose to disable cookies in your browser settings. However, some features of our website may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order information is retained for a minimum of 5 years for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access — request a copy of the personal data we hold about you
Right to correction — request that we correct any inaccurate information
Right to deletion — request that we delete your personal data, subject to legal requirements
Right to opt out — unsubscribe from marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please contact us at support@urbanrivaaj.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@urbanrivaaj.com
Brand: Urbanrivaaj
Website: urbanrivaaj.com