Shipping Policy
Shipping Policy
We process and ship all orders with care. Here is everything you need to know about how we get your jewelry to you.
Order Processing Time
All orders are processed within 1-3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Domestic Shipping (India)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 4-7 business days | ₹99 |
| Express Shipping | 2-3 business days | ₹199 |
| Free Shipping | 4-7 business days | Free on orders above ₹999 |
International Shipping
| Region | Estimated Delivery | Cost |
|---|---|---|
| USA & Canada | 10-15 business days | ₹799 |
| United Kingdom | 10-15 business days | ₹799 |
| Australia & New Zealand | 10-15 business days | ₹799 |
| Europe | 12-18 business days | ₹899 |
| Rest of World | 15-21 business days | ₹999 |
Please note: International delivery times are estimates and may vary due to customs processing in the destination country. Urbanrivaaj is not responsible for delays caused by customs clearance.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking your country's import regulations before placing an order.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order directly on the courier's website. If you have not received your tracking number within 3 business days of placing your order, please contact us at support@urbanrivaaj.com.
Lost or Undelivered Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check with neighbors or building reception
- Check for a delivery attempt notification from the courier
- Contact us at support@urbanrivaaj.com within 7 days of the marked delivery date
We will work with the courier to investigate and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Urbanrivaaj is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at support@urbanrivaaj.com and we will do our best to make the correction before dispatch.
Contact Us
- Email: support@urbanrivaaj.com
- Response time: within 24 hours on business days